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MIIRELLE INDUSTRIAL CO., LTD Shipping Policy

Thank you for choosing MIIRELLE INDUSTRIAL CO., LTD (hereinafter referred to as "MIIRELLE" or "we"). As a British menswear company, we are committed to providing you with efficient and transparent shipping services to ensure that your ordered high-quality menswear arrives safely and on time. This shipping policy outlines our delivery time, transit time, shipping area, costs, and related precautions for your reference.

I. Delivery Time

  1. We will initiate the order processing and shipping process after you successfully submit your order and complete payment. The normal delivery time is 5-7 calendar days (excluding weekends and UK public holidays).
  2. In the event of a surge in order volume, logistics control measures, severe weather, or other force majeure events, the delivery time may be delayed by 1-3 calendar days. We will notify you promptly via email. Thank you for your understanding.

II. Shipping Time

  1. Shipping Time: Considering international logistics timelines, the normal shipping time is 15-30 calendar days. The shipping time is calculated from the date the goods are shipped, excluding the shipping day and statutory holidays in the recipient's location.
  2. Shipping Time Notes: Shipping time is affected by factors such as the distance to the recipient's location, customs clearance speed, and logistics transshipment efficiency. The actual delivery time may fluctuate by 1-5 calendar days, which is normal and beyond our control. Please understand.

III. Shipping Costs

  1. Shipping costs will be calculated based on your order amount, the recipient's country/region, and the weight and volume of the goods. The specific cost will be automatically generated and displayed by the system when you place your order. You can confirm the cost before payment.
  2. If the goods are returned due to incorrect recipient information, no one signing for the package, or other reasons, the return logistics costs and secondary transportation costs will be borne by you. We will contact you to discuss subsequent handling methods.

IV. Order Tracking

  1. After the goods are shipped, we will promptly generate a tracking number for you and send it to the email address you provided when placing your order. You can also check the tracking information in "My Orders" on our official website, miirelleind.com.
  2. Tracking information may be delayed by 1-2 calendar days. If you still cannot find the tracking information 3 calendar days after the goods are shipped, please send an email to partner@miirelleind.com for inquiries. We will verify and respond to you as soon as possible.

V. Receiving Instructions

  1. When placing your order, please accurately fill in the recipient's name, detailed address, and contact number to ensure the information is correct and avoid delivery delays or loss due to incorrect information.
  2. Upon delivery, please sign for the package promptly. Before signing, please check whether the package is intact, undamaged, and unopened. If you find any abnormalities, you can refuse to accept the package on the spot and contact our official email address immediately. We will assist you in handling the issue.
  3. If you are unable to sign for the package in person, you may authorize someone else to sign for it on your behalf. Signing on your behalf will be considered as confirmation that the package is intact. If the package is returned due to no one signing for it, you will be responsible for all related costs and losses.

VI. Other Instructions

  1. Customs Clearance: International shipping may involve customs clearance at the recipient's location. Clearance time depends on local customs policies and procedures and is a normal part of the logistics process. All related clearance fees (such as customs duties, VAT, etc.) are borne by the recipient; we do not cover any clearance-related fees.
  2. Handling Lost/Damaged Goods: If goods are lost or damaged during transportation, please contact our official email address partner@miirelleind.com within 3 business days after confirming the abnormal logistics status and provide relevant evidence (such as logistics tracking screenshots, photos of damaged goods, etc.). We will verify the situation and provide you with reasonable solutions such as replacement or refund.
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